STORE POLICY, TERMS & CONDITIONS
1. FEES & PAYMENTS
1.1. BOOKING FEE confirm booking & secure your garment for occasion date and is refunded upon your return via eft only.
1.2. DAMAGE FEE: Damage fee is cost to repair or replace dress if dress is returned beyond normal wear & tear; namely tears, rips, snags in fabric/tulle/lace, missing beads, sequins, buttons, straps, burns from cigarettes, curling irons, sparklers, nail polish, broken zips, hooks and boning.
1.3. Normal wear & tear = minor loose threads, slight creasing. Not chargeable.
1.5. If repair cost < damage deposit: balance refunded. If repair cost > damage deposit: client pays the difference.
1.6. Any alterations done without written approval
1.7. Lost dress = client pays full replacement value listed on invoice. Damage deposit is then forfeited.
1.8. FULL HIRE FEE: Due 14 days before collection.
1.9. ALL PAYMENTS: EFT/Cash. Use invoice number as reference and proof of payment must be sent to 060 437 8267 or info@celestedanielatelier.com
1.10. ALTERATIONS: Payable in full 30 days prior to occasion
2. CANCELLATIONS
2.1. Booking fee forfeited. No exceptions, credit notes, or date transfers
2.2. All cancellations must be in writing via WhatsApp/Email to 060 437 8267 or info@celestedanielatelier.com. Verbal cancellations are not accepted.
2.3 Cancellations & Credit Notes: We understand plans change. Once your hire fee is paid in full, your gown is reserved exclusively for your event date and removed from our available stock. If you need to cancel: 100% credit note valid for 12 months.
3. HIRE PERIOD
3.1. Standard hire = 3 business days: Day 1 Collect, Day 2 Event, Day 3 Return by.
3.2. Late return fee per day or part thereof. Special arrangements are allowed in writing to accommodatei for traveling.
3.3. Lost garment: Client pays full replacement value as per invoice.
4. DAMAGE & CLEANING
4.1. Dresses are professionally dry-cleaned before hire and should be returned as is.
4.2. Client is liable for stains, tears, burns, missing beads/buttons. Repair costs are billed separately
4.3. NO DIY CLEANING. Additional cleaning charges + penalties will apply.
5. CHANGES
5.1. Dress/date changes subject to availability + R250 admin fee. Booking fee does NOT transfer.
5.2. No changes allowed less than 30 days before hire date. Full hire price forfeited and booking fee refundable
6. ACCEPTANCE
6.1 By paying the booking fee, you confirm you have read, understood, and agree to these Terms & Conditions.
7. PAYMENT LOCKED IN
7.1. Prices on secured hire goods will not be changed once booking fee has been paid.
7.2. All goods hired to be paid in full prior collection.
7.3. Damage/Returns: Garments should be returned 3 days after collection + If garment returned altered/damaged additional fees will be charged
7.4. Refund process: No cash refunds. Refunds within 3-4 working days on every Friday via EFT ONLY
8. FEES
8.1 Booking fee R500( Matric ball, Special occasions)
8.2 Booking fee R250
8.2. Damage deposit fee R250
8.3 Late return late return fee R250